I have been working so long in industry that I take it for granted how a customer is always King. My adventure with applications to different universities has been mixed to say the least. Websites are not updated and many links are corrupted. Faculty are working in silos and there is no focal point from the university’s side to talk about a particular research idea. The structure of the programme is only clearly presented by some institutions; and the guidelines are clear and detailed but often miss something as fundamental as a start date! I can’t help thinking that if I worked this way in my current, how many orders would we have missed?
The first step is to identify a potential supervisor which means it is my job to read the profiles of faculty and contact them with my proposal. To me it sounds strange that I, the customer, will do this work. The Admissions people simply advise you to contact the relevant experts. I understand why this is necessary, but there is no way of knowing who is and, more importantly, is not available to supervise! I am often writing to a professor and finding out a week or so later that he or she is not taking on new students. Only a couple forwarded my proposal internally to colleagues (why this is not the norm makes me want to punch my screen) and only one of those replied. Of all the universities I considered, only one profile of one faculty member mentioned that he was looking for students.
It is simple. But frankly not simple enough. It lacks a logic that I believe exists in the pragmatic and effective commercial world. The theoretical nature of academia means I am having to make people look down through the clouds at the real world in order to move things along.
The waiting is difficult, but it should not be much longer now…